Treating Customers Fairly

Putting you at the heart of everything we do

TCF is an initiative built on the Financial Service Authority's sixth regulatory principle - "a firm must pay due regard to the interests of its customers and treat them fairly".

The team at Jump Money are committed to embedding the principles of TCF into their daily working practices and are focused on delivering the six outcomes of TCF as defined by the FSA:

Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Where consumers receive advice, the advice is suitable and takes account of their circumstances Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.

Consumers do not face unreasonable post-sale barriers imposed by firms to change product,switch provider, submit a claim or make a complaint.